Last updated: October 2026
Thank you for shopping with Ropus. We are committed to getting your order to you as quickly and reliably as possible. Please read our Shipping Policy carefully before placing an order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email once your order is placed, and a shipping notification with tracking details once your order has been dispatched.
2. Shipping Timeframes
We currently ship across India. Estimated delivery times after dispatch are as follows:
- Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata): 3–6 business days
- Tier 2 & Tier 3 cities: 5–7 business days
- Remote or rural areas: 7–14 business days
These are estimates only. Actual delivery times may vary due to courier delays, weather, peak seasons, or other factors outside our control.
3. Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your order. We may offer free shipping on orders above a certain value any such promotions will be clearly communicated on our website.
4. Dropshipping & Third-Party Fulfilment
Some products may be shipped directly from our suppliers or fulfilment partners. In such cases, your order may arrive in separate packages if you have ordered multiple items from different suppliers. You will receive individual tracking details for each shipment where available.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to be updated after you receive the notification.
6. Incorrect Address
Please ensure your delivery address is complete and accurate before placing your order. Ropus is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately after placing your order and we will do our best to correct it before dispatch.
7. Failed Deliveries
If a delivery attempt fails due to an incorrect address, the recipient being unavailable, or refusal to accept the package, the courier may return the package to us. In such cases, re-delivery charges may apply, or the order may be refunded after deducting applicable shipping and handling fees.
8. Damaged or Lost Shipments
If your order arrives damaged, please photograph the packaging and product immediately and contact us within 48 hours of delivery. We will work with you to arrange a replacement or refund where applicable. If your order appears to be lost in transit, please contact us and we will investigate with the courier on your behalf.
9. Delays
While we strive to meet estimated delivery windows, Ropus is not liable for delays caused by courier services, customs clearance, natural events, strikes, or other circumstances beyond our control.
10. Contact Us
If you have any questions about your shipment or this Shipping Policy, please reach out to us through our website's contact page and we will be happy to assist.